Rock 30 Games
Rock 30 Games
4302 13th Ave S Ste 3 Fargo, ND 58103
Last night was New Year's Eve and this location closed at 5. They were busy up until close and still willing to stay a few minutes late to buff scratches out of previously owned games i purchased. Almost ten minutes after close, a group of guys knocked on the door and asked to purchase a cable because it was a video game emergency. The. Ice lady working let them in and allowed them to purchase a cable. This is customer service! Love this place and will continue purchasing my retro games here!
I'm being generous by giving them 2 stars. I was only going to give them 1. Almost every single time I've been the store I've had problems. The last time I was in here I waited in line for 30 minutes. One of the employees was busy with a customer. Another was playing a game the entire time. I understand he was checking a system to see if it worked, but he could've taken 3 minutes to help me. This time, I decided to trade in an Xbox 360 with some games. They said it would take 30 minutes, which would've been fine. However, I left the store and came back in an hour. As soon as I got back to the counter, they told me i had to be in the store the whole time when they do the process. And the tone the lady used came off as a little bitchy. This would've been fine if they told me that in the first place. So now I've wasted a lot of time, and I have to wait more for them to look at my console. There customer service needs some serious work. The only reason I come here is for the reasonable pricing. Other than that, I probably wouldn't ever come back.