Video Game 911
Video Game 911
411 E Main St Denville, NJ 07834
Seeing a few of these reviews here and honestly I am a bit confused. My experience with them couldn't have been better. I was recommended this place by a friend and yes saw these review so I was a bit cautious. However they were the closest repair shop by far so I decided to try them anyways. GLAD I DID. PS4 HDMI port is notoriously bad and difficult to replace. Not only were they able to fix the problem, and they replaced it with a better hdmi port altogether. Customer service was very helpful, professionalism was on point and overall service was great. I won't say the below reviews are lies or embellished, but they do seem arbitrary to the point that I can't believe we are talking about the same business. Cant recommend these guys enough!
My PS3 broke (YLOD) and I had them repair it for over $100 just to have it break again for the same reason 7 months later. We are very light users of our PS3 and their repair warranty is for only 3 months. Don't waste your money getting the YLOD repaired and just pay up and buy a NEW system with a factory warranty.
Well, the original ROMs were re-installed and everything is working. Monitor is working exactly as it should and the image is terrific. Felt that it was only fair to report this in an update. So the positives: Communication process was pretty solid, and 911 did deliver both the initial repair and subsequent repairs in timely fashion. I asked them to fix the monitor and they did...it is working fine now. We'll see for how long, though it's fair to factor in age, as some of the internals are over 35 years old. The negatives: The person I dealt with (the owner) is one of the moodiest people that I've ever met...he can be pleasant one minute, condescending and abrupt the next. Complete lack of people skills. I have to be fair: if he hadn't installed the multi-game ROM, whatever problems we wound up having would've been nonexistent, and the review score would've been higher. But I still feel that, given how his demeanor changed once there were issues, that potential customers should at least be aware that, should issues arise, they will have to deal with some attitude before getting them resolved.