Live Chat

Typing...

Playstation VR - Warranty

PlayStation®VR Warranties

 

LIMITED HARDWARE WARRANTY AND LIABILITY

Sony Interactive Entertainment America LLC ("SIEA") warrants to the original purchaser that the PS VR hardware, which includes components contained in the retail box with this hardware ("Product") will be free from material defects in material and workmanship for a period of one year from the original date of purchase (the "Warranty Period"). This warranty is valid only in the United States and Canada.

IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIEA'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIEA'S OPTION. For purposes of this Limited Hardware Warranty and Liability, "factory recertified" means a product that has been returned to its original specifications.

THIS WARRANTY DOES NOT APPLY IF THIS PRODUCT (A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) IS USED WITH PERIPHERALS SIEA DOES NOT LICENSE OR SELL, INCLUDING NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES ("NON-LICENSED PERIPHERALS"); (C) IS USED FOR ANY COMMERCIAL PURPOSE, INCLUDING RENTAL OR ARCADE PURPOSES; (D) IS MODIFIED OR TAMPERED WITH; (E) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (F) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (G) HAS HAD THE WARRANTY SEAL ON THE PRODUCT ALTERED, DEFACED, OR REMOVED.

THIS WARRANTY DOES NOT COVER CONSUMABLES (SUCH AS BATTERIES) OR PRODUCTS SOLD AND CLEARLY MARKED "AS IS" OR WITH FAULTS. SIEA MAY VOID THIS WARRANTY IF (1) SIEA REASONABLY BELIEVES THAT THE PRODUCT HAS BEEN USED IN A MANNER THAT VIOLATES THE TERMS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE OR GAME SOFTWARE; OR (2) THE PRODUCT IS USED WITH NON-LICENSED PERIPHERALS. YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD-PARTY PRODUCTS.

THIS WARRANTY IS PROVIDED TO YOU IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THIS PRODUCT, WHICH SIEA DISCLAIMS UNDER THESE TERMS. HOWEVER, IF APPLICABLE LAW REQUIRES ANY OF THESE WARRANTIES, THEN THEY ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.

EXCEPT AS EXPRESSLY STATED ABOVE, SIEA EXCLUDES ALL LIABILITY FOR LOSS OF DATA, LOSS OF PROFIT, OR ANY LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER THOSE DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL AND HOWEVER ARISING UNDER ANY THEORY OF LAW, AS A RESULT OF USING THIS PRODUCT. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province.

The warranty offered by SIEA on this product is the same whether or not you register your product.

You must visit playstation.com/helpme or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Except as this Limited Hardware Warranty and Liability provides, SIEA is not be liable for any direct and indirect, consequential, or special damages, including any damages that may arise from loss of data or functionality. The foregoing limitation applies to the extent permitted by law.

Submit Warranty Inquiry: 
Nearby Repair Shops: 

Est. 2008

Xcubicle

40 Wall St #2935
(917) 338 0645

Est. 2011

Mr Fix IT PC Repair

316 B St Ste 102 Saint Albans, WV 25177
(304) 721-2441

Est. 2011

Super Computer

2002 Cerrillos Rd Ste 1 Santa Fe, NM 87505
(505) 995-8077

Est. 2011

PRO - Technology Professionals

5019 W Lawrence Ave Chicago, IL 60630 b/t Lawler Ave & Lavergne Ave Portage Park
(773) 840-7080

Est. 2011

Nextech Repair

3508 N 7th St Ste 135 Phoenix, AZ 85014
(602) 448-1129
Latest Questions: 
Billy N.

Brand New hard drive is corrupted what the hell!!?

Hello guys I decided to get a new drive as I once went on to safe mode and restored FILE SYSTEM, it came up with the message hard disk is corrupted needs restoring and it restored fine, so I double checked and it said... Read More

Orlando M.

ps4 wont read disc, just spinning and stops

"I have trouble with my ps4. When I insert a disc on the drive unit, it starts spinning but after a few seconds it stops. Then it starts spinning again and stops. This continiu again and again. After a few minutes... Read More

John S.

ps vita buttons not working

while playing a game, the face buttons do not work, x, o, square and triangle, select, start, only works both joysticks, touch screen, power, and volume button, triggers dont work, but when they do, the left trigger... Read More