Live Chat

Typing...

PS4 won't update system

May W.
Device: 
Playstation 4 - PS4

"I can get to the view details screen, but when I hit next it just goes to the ""please wait"" screen and sits there until it notifies me that the ""file cannot be downloaded"". what can i do? i've tried to reset my ps4 and router already
"

Answer: 
it means you don't have enough memory for the update.
Load up into safe mode, when the PS is off hold the power button until you hear 2 beeps, about 10 seconds. You'll have to have the DS4 hooked up via usb cable to navigate. Then I had to select the option to "Rebuild Database". Once that was finished you can download the update from safe mode.
I'd call Sony.
Submit Warranty Inquiry: 

Nearby Repair Shops


Est. 2008

Xcubicle

40 Wall St #2935
(917) 338 0645

Est. 2011

Retro Games Plus

267 Main Ave Norwalk, CT 06851
(203) 955-1090