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PS4 won't update system

May W.
Playstation 4 - PS4

"I can get to the view details screen, but when I hit next it just goes to the ""please wait"" screen and sits there until it notifies me that the ""file cannot be downloaded"". what can i do? i've tried to reset my ps4 and router already

it means you don't have enough memory for the update.
Load up into safe mode, when the PS is off hold the power button until you hear 2 beeps, about 10 seconds. You'll have to have the DS4 hooked up via usb cable to navigate. Then I had to select the option to "Rebuild Database". Once that was finished you can download the update from safe mode.
I'd call Sony.
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